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Customer service KPIs

Customer Focus: How to Make Your Customer Service Better?

The most successful companies thrive by keeping their customers happy. But if your ticket backlog is high and the support team is drowning in follow-ups, your customers are probably disappointed too.

February 6, 2026
What GenAI Gets Wrong About Support Teams (and How to Fix It)

What GenAI Gets Wrong About Support Teams (and How to Fix It)

Most AI bots shift work back to your team. IllumiChat delivers fast, trusted answers from your own tools—no black boxes, no busywork.

August 14, 2025
Maximize What You Already Have: AI for Internal Knowledge

Maximize What You Already Have: AI for Internal Knowledge

Discover how AI-powered platforms can leverage your existing systems, enhance collaboration, and maximize productivity without costly overhauls or specialized skills.

June 5, 2025

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Finding an AI Solution That Security, Legal, and Compliance Will Love

Finding an AI Solution That Security, Legal, and Compliance Will Love

Discover how private AI solutions can address security, legal, and compliance concerns while safeguarding your intellectual property and enhancing employee efficiency.

June 5, 2025
Here's the Latest on Generative AI and Privacy Issues

Here's the Latest on Generative AI and Privacy Issues

Regulators are adopting new rules to address AI and privacy issues. Learn about these laws and how to protect your data when using AI to build a course.

June 5, 2025
3 Reasons Why AI is a Team Sport

3 Reasons Why AI is a Team Sport

AI is better when we work as a team with it.

June 5, 2025
Five Reasons You Need Flexibility in Your LLMs

Five Reasons You Need Flexibility in Your LLMs

When it comes to implementing large language models (LLMs), the approach you take significantly impacts your outcomes.

June 5, 2025
What did sales just sign us up for? -How AI helps large software deals

What did sales just sign us up for? -How AI helps large software deals

Discover how AI and RAG tools streamline the creation of precise software contracts and aid implementation teams for successful customer engagements.

June 5, 2025
An Update on IllumiDesk

An Update on IllumiDesk

Some thoughts on the focus of IllumiDesk and how we want to bring AI to your team to help them not replace them.

May 28, 2025
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