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Customer service KPIs

Customer Focus: How to Make Your Customer Service Better?

The most successful companies thrive by keeping their customers happy. But if your ticket backlog is high and the support team is drowning in follow-ups, your customers are probably disappointed too.

February 6, 2026
What GenAI Gets Wrong About Support Teams (and How to Fix It)

What GenAI Gets Wrong About Support Teams (and How to Fix It)

Most AI bots shift work back to your team. IllumiChat delivers fast, trusted answers from your own tools—no black boxes, no busywork.

August 14, 2025
Maximize What You Already Have: AI for Internal Knowledge

Maximize What You Already Have: AI for Internal Knowledge

Discover how AI-powered platforms can leverage your existing systems, enhance collaboration, and maximize productivity without costly overhauls or specialized skills.

June 5, 2025

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Maximize What You Already Have: AI for Internal Knowledge

Maximize What You Already Have: AI for Internal Knowledge

Discover how AI-powered platforms can leverage your existing systems, enhance collaboration, and maximize productivity without costly overhauls or specialized skills.

June 5, 2025
Navigating LLM Implementation Strategies

Navigating LLM Implementation Strategies

How to implement and maintain LLM frameworks and deciding whether to build from scratch, utilize frameworks, or opt for out-of-the-box solutions.

June 5, 2025
Scaling Smarter: How Mid-Sized Teams Are Using Private AI to Unlock $100K+ in Hidden Productivity

Scaling Smarter: How Mid-Sized Teams Are Using Private AI to Unlock $100K+ in Hidden Productivity

Using AI to unlock value without increasing risks.

June 5, 2025
The AI Landscape in 2025: What You Need to Know Now

The AI Landscape in 2025: What You Need to Know Now

The rapid evolution of AI has left few industries untouched - dig into where technology is heading and how you can leverage AI now.

June 5, 2025
The Private AI Business Case for Sales Enablement Teams

The Private AI Business Case for Sales Enablement Teams

As AI becomes more embedded into the B2B revenue engine, sales enablement teams are being asked to do more with less

June 5, 2025
Three Ways to Improve C-SAT with Private Generative AI

Three Ways to Improve C-SAT with Private Generative AI

Whether you're experimenting already or just starting to explore what's possible, we're sharing three practical ways that private generative AI is improving C-SAT.

June 5, 2025
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