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Customer service KPIs

Customer Focus: How to Make Your Customer Service Better?

The most successful companies thrive by keeping their customers happy. But if your ticket backlog is high and the support team is drowning in follow-ups, your customers are probably disappointed too.

February 6, 2026
What GenAI Gets Wrong About Support Teams (and How to Fix It)

What GenAI Gets Wrong About Support Teams (and How to Fix It)

Most AI bots shift work back to your team. IllumiChat delivers fast, trusted answers from your own tools—no black boxes, no busywork.

August 14, 2025
Maximize What You Already Have: AI for Internal Knowledge

Maximize What You Already Have: AI for Internal Knowledge

Discover how AI-powered platforms can leverage your existing systems, enhance collaboration, and maximize productivity without costly overhauls or specialized skills.

June 5, 2025

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IllumiChat vs Chatbase, Notion AI, and ChatGPT: Comparison for Customer Success

IllumiChat vs Chatbase, Notion AI, and ChatGPT: Comparison for Customer Success

IllumiChat custom support differentiators

August 7, 2025
Why IllumiChat is Building With You, Not Just for You

Why IllumiChat is Building With You, Not Just for You

Our beta isn't about features, it's about listening, learning, and solving real CS team challenges together.

August 7, 2025
5 Common Frustrations with ChatGPT

5 Common Frustrations with ChatGPT

If you're disappointed by ChatGPT's limitations, you're not alone. Discover five common frustrations and how our private AI solution delivers the fix.

June 5, 2025
Essential privacy needs for Enterprise organizations using AI

Essential privacy needs for Enterprise organizations using AI

Why enterprise organizations should adopt private LLMs and RAG generators to ensure data security, customization, and control for competitive advantage.

June 5, 2025
Five Ways to Sell Better with Private Generative AI

Five Ways to Sell Better with Private Generative AI

Learn five ways that sales leaders, sales operations teams, and top performing sales reps can sell better with private generative AI.

June 5, 2025
RAG Security with LLMs

RAG Security with LLMs

Explore the security challenges of RAG systems with LLMs and how IllumiDesk ensures enterprise-grade security and compliance for enhanced productivity and knowledge mgmt

June 5, 2025
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