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Customer service KPIs

Customer Focus: How to Make Your Customer Service Better?

The most successful companies thrive by keeping their customers happy. But if your ticket backlog is high and the support team is drowning in follow-ups, your customers are probably disappointed too.

February 6, 2026
What GenAI Gets Wrong About Support Teams (and How to Fix It)

What GenAI Gets Wrong About Support Teams (and How to Fix It)

Most AI bots shift work back to your team. IllumiChat delivers fast, trusted answers from your own tools—no black boxes, no busywork.

August 14, 2025
Maximize What You Already Have: AI for Internal Knowledge

Maximize What You Already Have: AI for Internal Knowledge

Discover how AI-powered platforms can leverage your existing systems, enhance collaboration, and maximize productivity without costly overhauls or specialized skills.

June 5, 2025

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Scaling Customer Support Without Adding Headcount: The AI Multiplier

Scaling Customer Support Without Adding Headcount: The AI Multiplier

Scale customer support without adding headcount. See how AI-assisted workflows help teams handle more tickets, stay consistent, and reduce costs.

September 4, 2025
Don't Feel Overwhelmed: You Can Add AI to Your Support Stack Without Breaking the Bank

Don't Feel Overwhelmed: You Can Add AI to Your Support Stack Without Breaking the Bank

IllumiChat gives lean CS teams fast, affordable AI support that connects to your existing docs. No migrations, no complexity, just instant answers.

August 21, 2025
How AI Impacts CS Metrics (and What To Measure Now)

How AI Impacts CS Metrics (and What To Measure Now)

AI is reshaping CS dashboards. Learn which metrics matter now (ARR, FCR, CSAT) and how to prove ROI with resolution, not just speed.

August 15, 2025
How AI Is Revolutionizing the Agent Ramp-Up Period

How AI Is Revolutionizing the Agent Ramp-Up Period

Slow CS onboarding drains teams. IllumiChat's AI cuts ramp-up from months to weeks with trusted answers that boost confidence and speed.

August 14, 2025
What GenAI Gets Wrong About Support Teams (and How to Fix It)

What GenAI Gets Wrong About Support Teams (and How to Fix It)

Most AI bots shift work back to your team. IllumiChat delivers fast, trusted answers from your own tools—no black boxes, no busywork.

August 14, 2025
The Hidden Cost of Slow Agent Onboarding (and How AI Can Help Fix It)

The Hidden Cost of Slow Agent Onboarding (and How AI Can Help Fix It)

Broken CS onboarding slows teams, frustrates customers, and burns out reps. See how IllumiChat delivers instant, in-flow answers from Day 1.

August 14, 2025
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