Customer Focus: How to Make Your Customer Service Better?

The most successful companies thrive by keeping their customers happy. But if your ticket backlog is high and the support team is drowning in follow-ups, your customers are probably disappointed too.

Let’s be real: It’s 2026, and customers are one poor experience away from switching to a competitor. In a 2022 survey, 72% of respondents agreed with the same.

Customer success is no longer just about your offer. It’s also about your customer service and the experience you create for them. So, how exactly do you become a customer-focused company?

Let’s get started.