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Customer service KPIs

Customer Focus: How to Make Your Customer Service Better?

The most successful companies thrive by keeping their customers happy. But if your ticket backlog is high and the support team is drowning in follow-ups, your customers are probably disappointed too.

February 6, 2026
What GenAI Gets Wrong About Support Teams (and How to Fix It)

What GenAI Gets Wrong About Support Teams (and How to Fix It)

Most AI bots shift work back to your team. IllumiChat delivers fast, trusted answers from your own tools—no black boxes, no busywork.

August 14, 2025
Maximize What You Already Have: AI for Internal Knowledge

Maximize What You Already Have: AI for Internal Knowledge

Discover how AI-powered platforms can leverage your existing systems, enhance collaboration, and maximize productivity without costly overhauls or specialized skills.

June 5, 2025

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Customer service KPIs

Customer Focus: How to Make Your Customer Service Better?

The most successful companies thrive by keeping their customers happy. But if your ticket backlog is high and the support team is drowning in follow-ups, your customers are probably disappointed too.

February 6, 2026
How to Improve NPS Scores and Drive Growth

How to Improve NPS Scores and Drive Growth

Discover how to improve NPS scores with actionable strategies. This guide provides real-world tips for analyzing feedback and boosting customer loyalty.

December 11, 2025
9 Customer Support Best Practices for 2025

9 Customer Support Best Practices for 2025

Discover 9 actionable customer support best practices to boost NPS and efficiency. Learn proven strategies, real-world examples, and AI-driven techniques.

November 4, 2025
Chatbots for Enterprises: An Actionable Guide to Driving Growth & ROI

Chatbots for Enterprises: An Actionable Guide to Driving Growth & ROI

Discover how chatbots for enterprises transform customer service, automate tasks, and drive measurable ROI.

October 25, 2025
12 Best Help Desk Software for Small Business (2025 Review)

12 Best Help Desk Software for Small Business (2025 Review)

Discover the 12 best help desk software for small business in 2025. Our in-depth review covers pricing, features, and actionable insights to help you choose.

October 21, 2025
10 Essential Steps to Integrate AI Chatbots Into Your Existing CRM to Boost Customer Satisfaction

10 Essential Steps to Integrate AI Chatbots Into Your Existing CRM to Boost Customer Satisfaction

Boost customer satisfaction by integration your customer service chatbot with your CRM.

October 21, 2025
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