Starter
For new stores testing AI support
$0/month
Start Free Trial- Up to 100 credits/month
- Community support
- Basic analytics
- 1 team member
- 1 Custom Assistant
- Standard integrations
Pricing
Predictable Pricing That Grows With Your Store
No per-ticket fees. No surprise charges during Black Friday.
Growth
For stores ready to automate support
$29/month
Start Free Trial- Up to 2,000 credits/month
- Priority support
- Advanced analytics
- 3 team members
- 3 Custom Assistants
- All integrations
- Custom branding
- API access
Scale
For high-volume stores and multi-brand operators
Custom
Contact Sales- Unlimited credits/month
- 24/7 dedicated support
- Custom AI training
- Unlimited team members
- Advanced security
- SLA guarantee
- Custom integrations
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Everything in Starter + | Everything in Growth + | ||
| Monthly Message Limit | 100 Credits | 2,000 Credits | Custom |
| Model Access | Chat Completion | Deep Research | Custom |
| Knowledge Base (Total Size) | 10 MB | 1 GB | Custom |
| # of Users | 1 User | Up to 3 Users | Unlimited |
| # of AI Agents | 1 Agent | Up to 3 Agents | Unlimited |
| Chatbot Customization | Limited Custom Styling | Remove IllumiChat Branding | Full Control |
| Support | Community | Email & Chat | Dedicated Slack Channel and Support SLAs |
| Pricing | Free Forever | $29/mth | Contact Sales |
| Best For | New stores testing AI support | Stores ready to automate support | High-volume stores & multi-brand operators |
Frequently Asked Questions
Everything you need to know about IllumiChat for Shopify
Ready when you are
Your Shopify store deserves smarter support.
Stop losing sales to unanswered DMs and slow email responses. Deploy AI support that knows your products, tracks orders, and works on every channel.
Install on ShopifySee It in Action
- Free plan available
- No credit card required
- Installs in under 5 minutes