Stories, playbooks, and product updates
How Shopify merchants are shipping smarter support with IllumiChat.
Customer Service Policies That Actually Work
Learn how to write customer service policies that boost retention, meet GDPR and EU AI Act rules, and scale with AI tools like IllumiChat on Shopify.
SLA for Tickets: How to Set and Measure Support Goals
Master SLA for tickets with channel-specific targets, priority tiers, and AI-era metrics. Learn how ecommerce teams set realistic response and resolution goals.
Live Chat App for Shopify: Setup, Automation, and Growth
Learn how to choose, install, and optimize a live chat app for Shopify. Actionable steps for AI automation, escalation flows, and measuring support ROI.
Latest posts
Finding an AI Solution That Security, Legal, and Compliance Will Love
Discover how private AI solutions can address security, legal, and compliance concerns while safeguarding your intellectual property and enhancing employee efficiency.
Here's the Latest on Generative AI and Privacy Issues
Regulators are adopting new rules to address AI and privacy issues. Learn about these laws and how to protect your data when using AI to build a course.
3 Reasons Why AI is a Team Sport
AI is better when we work as a team with it.
Five Reasons You Need Flexibility in Your LLMs
When it comes to implementing large language models (LLMs), the approach you take significantly impacts your outcomes.
What did sales just sign us up for? -How AI helps large software deals
Discover how AI and RAG tools streamline the creation of precise software contracts and aid implementation teams for successful customer engagements.
An Update on IllumiDesk
Some thoughts on the focus of IllumiDesk and how we want to bring AI to your team to help them not replace them.