Stories, playbooks, and product updates
How Shopify merchants are shipping smarter support with IllumiChat.
Conversational AI for E-commerce: A Founder's Guide
A complete guide to conversational AI for e-commerce. Learn to automate support on Shopify, measure ROI, and choose the right AI vendor for your store.
Master Autoresponder Facebook Messenger for Shopify
Set up & optimize your autoresponder facebook messenger for Shopify. Learn about flows, personalization, human handoff, & more to boost engagement.
Boost Shopify with Automation Customer Experience
Learn how to use automation customer experience to scale support for Shopify stores. Get a complete guide to strategy, implementation, and pitfalls in 2026.
Latest posts
10 Help Desk Best Practices for 2026 Success
Master support with these 10 help desk best practices. Get actionable tips on automation, AI, & KPIs to boost satisfaction & efficiency.
Ecommerce Customer Service: A Founder's Playbook
Build and scale your ecommerce customer service with our step-by-step playbook. Learn to define KPIs, automate with AI, and design workflows that boost revenue.
Customer Success Manager Job Description: The 2026 Template
Get our 2026 customer success manager job description template. Includes skills, metrics, and examples for junior, senior, e-commerce, and SaaS roles.
Customer Experience Manager: A Complete Guide for 2026
What is a customer experience manager? This guide covers the role, responsibilities, KPIs, salary, and how to hire one. Get actionable insights for 2026.
At Home Customer Service: Guide for Ecommerce Teams 2026
Build and optimize your at home customer service team. This guide covers the tech, workflows, training, and AI tools like IllumiChat to scale ecommerce support.
CRM Mobile App: Your Guide to On-the-Go CX for 2026
Discover what a CRM mobile app can do for your ecommerce store. Learn about key features, benefits, and how to choose the right app for your support team.