Stories, playbooks, and product updates
How Shopify merchants are shipping smarter support with IllumiChat.
Customer Service Policies That Actually Work
Learn how to write customer service policies that boost retention, meet GDPR and EU AI Act rules, and scale with AI tools like IllumiChat on Shopify.
SLA for Tickets: How to Set and Measure Support Goals
Master SLA for tickets with channel-specific targets, priority tiers, and AI-era metrics. Learn how ecommerce teams set realistic response and resolution goals.
Live Chat App for Shopify: Setup, Automation, and Growth
Learn how to choose, install, and optimize a live chat app for Shopify. Actionable steps for AI automation, escalation flows, and measuring support ROI.
Latest posts
Top Social Media Customer Service Software Guide
Discover the best social media customer service software for your team. Covers features, benefits, ROI, and evaluation checklist for CX leaders.
No Code Automation: The Guide for Ecommerce & Support
Learn how to use no code automation to scale your ecommerce customer support. This guide covers benefits, workflows, KPIs, and pitfalls for lean teams.
7 Shopify Chatbot Script Examples to Automate Support
Get 7 ready-to-use chat bot script examples for Shopify support. Automate order tracking, returns, and sales with our copy-paste scripts.
Bot Customer Service: Your Guide to Scaling Support
Learn how bot customer service can scale your ecommerce support. This guide covers types, benefits, Shopify integration, KPIs, and best practices for 2026.
Intercom Chatbot for Shopify: The 2026 Founder's Guide
Is the Intercom chat bot right for your Shopify store? Our guide covers features, pricing, limitations, and when a specialist ecommerce bot is a better fit.
Conversational AI for E-commerce: A Founder's Guide
A complete guide to conversational AI for e-commerce. Learn to automate support on Shopify, measure ROI, and choose the right AI vendor for your store.