Your customers are in 6 places. You shouldn't need 6 inboxes.
Website chat, Instagram DMs, Messenger, WhatsApp, SMS, and email — each one is a separate tab, a separate app, a separate place to miss a message. IllumiChat brings every channel into one inbox, with one AI handling responses across all of them.
The multi-inbox problem
As your store grows, so does the number of channels your customers use to reach you. Instagram DMs for product questions. Email for order issues. Messenger from your Facebook ads. WhatsApp for international customers. SMS from your marketing campaigns. Each channel has its own inbox, its own notification, its own place to drop the ball.
The result is that the same customer who asked a question on Instagram last week and emailed yesterday gets treated like a stranger in every conversation. IllumiChat fixes both problems at once — one inbox for your team, one AI that knows the full customer history regardless of which channel they used.
Every channel, one place
6 channels, 1 inbox
Website chat, Instagram, Messenger, WhatsApp, SMS, and email — all in a single queue your team manages from one screen.
One AI across all of them
The same AI that answers your website widget also handles Instagram DMs and WhatsApp — same knowledge base, same voice, same accuracy.
Full customer context everywhere
When a customer contacts you on a new channel, IllumiChat already knows their order history, previous conversations, and customer profile.
No missed messages
One notification stream, one place to triage. No more switching between apps and finding a DM from three days ago.
Channels IllumiChat connects
Website chat widget, Instagram DMs, Facebook Messenger, WhatsApp, SMS, Email, and Shopify Inbox — all connected through a single OAuth-based setup. Add channels one at a time or all at once. Each one takes under two minutes to connect.
Omnichannel inbox FAQ
Close 5 tabs. Open work
Connect every channel your customers use and manage it all from one inbox — with one AI handling the volume.