Your store is open 24/7. Your support should be too.
Customers shop at midnight, on weekends, and across every time zone — and when they have a question they can't get answered, they don't wait. They leave. IllumiChat answers instantly, around the clock, so every message gets a response whether you're at your desk or asleep.
The after-hours problem
Ecommerce doesn't have business hours. A customer in a different time zone adds something to their cart at 11pm, has a question about shipping, and sends a DM. By the time you reply in the morning, they've already bought from someone else — or moved on.
Most store owners know this is happening. They just don't have a good option — checking messages at midnight isn't sustainable, and hiring for after-hours coverage is expensive. IllumiChat gives you genuine 24/7 coverage without the overnight shifts or the staffing cost.
What 24/7 coverage actually means
Answers at midnight
Product questions, order status, return policies — answered instantly regardless of when the customer asks.
Every time zone covered
Customers in the UK, Australia, or anywhere else get the same instant response as customers in your own time zone.
Across every channel
After-hours coverage on your website chat, Instagram DMs, WhatsApp, and Messenger — not just email.
No overnight staffing cost
Flat-rate pricing means 24/7 coverage costs the same as 9-to-5 coverage. No shift premiums, no overtime.
Built for founders who are done answering messages at midnight
If you're the one running support, after-hours messages aren't just a business problem — they're a personal one. IllumiChat handles the routine questions automatically so you can actually close the laptop. Anything that needs you — a real edge case, an upset customer, a judgment call — gets escalated to your queue for the morning. Nothing falls through the cracks.
24/7 support FAQ
Close the laptop. We've got the work
Free plan available. No credit card required. Live in under 5 minutes.