Facebook Messenger AI support for Shopify stores
Connect your Facebook Page so IllumiChat can answer product questions, track orders, and hand off complex conversations — right inside Messenger.
What the Messenger integration does
Facebook Messenger is often the first place customers reach a Shopify store after clicking an ad or a Page post. The Messenger integration connects your Facebook Page to IllumiChat so those conversations get answered with the same live product and order data your AI agent uses on your website and other channels.
IllumiChat can pick up a Messenger conversation started from an ad, answer questions about the exact product referenced, and carry the conversation through to checkout or a live handoff — without your team manually monitoring the Page inbox.
Example conversation
Customer: "I saw your ad for the weekender bag — does it come with a strap?"
IllumiChat: "Yes, the Weekender Bag ships with an adjustable shoulder strap included. Want me to send you the checkout link?"
What IllumiChat can do on Messenger
Ad-to-conversation continuity
Reference the specific product or ad a customer clicked from to answer with relevant context.
Order tracking
Look up order and shipping status without leaving Messenger.
Cart assistance
Help customers complete a purchase they started elsewhere by sending checkout links.
Live handoff
Route a conversation to your team when it needs a human, with full context carried over.
Setup steps
Connect your Facebook Page
Authorize IllumiChat through Meta’s Messenger Platform using your existing Facebook Page.
Set automation rules
Choose which questions the AI agent answers automatically and when to route to your team.
Go live in Messenger
New Page messages route to IllumiChat immediately alongside your other connected channels.
Permissions, security, and limitations
The integration uses Meta’s official Messenger Platform API and only requests messaging permissions on the Page you connect — it cannot post on your behalf or access other Pages you manage.
As with all Meta messaging channels, Meta’s messaging window policies apply to when a business can send follow-up messages outside an active conversation. IllumiChat operates within those platform rules.
Messenger integration FAQ
Answer every Messenger conversation
Connect your Facebook Page and let IllumiChat handle product and order questions from Messenger.