Every channel, one inbox
Website widget, Instagram DMs, Messenger, WhatsApp, SMS, and email — your AI agent responds everywhere your customers are, from one connected inbox.
One conversation, every channel
Customers don't stick to one channel — the same shopper might DM you on Instagram, then follow up over email, then text a question about their order. IllumiChat's omnichannel inbox keeps every one of those conversations tied to a single customer, regardless of which channel they used.
Your AI agent responds consistently across website chat, Instagram, Messenger, WhatsApp, SMS, and email, using the same product and order data no matter where the conversation started.
Every channel your customers use
Website chat
A widget on your storefront that answers questions and tracks orders without a page reload.
Instagram & Messenger
DMs and Page messages answered automatically, tied to the same customer record.
WhatsApp & SMS
Text-based support for customers who prefer messaging over chat widgets.
Support emails triaged, answered, or drafted for your team automatically.
Omnichannel inbox FAQ
Connect all your channels
One inbox to manage every conversation, on every channel.