No per-ticket fees. No per-resolution surprises. Ever.
Every other AI support platform charges you more when your volume goes up. IllumiChat doesn't. You pay a flat monthly rate regardless of how many customers you help — run a Black Friday sale and handle 10x your normal volume for the same price.
Why we don't charge per ticket
Per-ticket pricing creates a perverse incentive — the better your AI performs and the more customers you serve, the higher your bill. That's backwards. We built flat-rate pricing because your cost to support customers shouldn't scale with your success.
When you run a flash sale, launch a new product, or hit Black Friday, your support volume spikes. With IllumiChat, that spike costs you nothing extra. You get the same platform, the same AI, the same coverage — for the same monthly rate.
What flat-rate pricing means for your store
No surprise bills
Your invoice is the same every month — whether you handled 100 conversations or 10,000.
Scale without penalty
Black Friday, product launches, flash sales — handle any volume spike for the same monthly rate.
Free plan included
Start for free with no credit card required. Upgrade when you're ready — not when you're forced to.
Predictable ROI
Fixed cost makes it easy to calculate your savings. If AI deflects 80% of your tickets, you know exactly what that's worth.
Pricing FAQ
Support more customers for work
Start free — no credit card, no per-ticket fees, no surprises.