Know exactly what your AI is resolving — and what it's not.
IllumiChat gives you clear visibility into how your support operation is performing — AI resolution rates, ticket deflection, response times, and the questions your AI couldn't answer so you can train it better.
Support metrics that actually matter
Most support tools make you build dashboards from scratch. IllumiChat ships with the metrics that matter — so you can show leadership exactly how much time and money AI support is saving your team.
Spot knowledge gaps before they become support tickets. When customers keep asking a question the AI can't answer, it surfaces in your dashboard — so you can fill the gap and deflect the next batch of tickets before they arrive.
What you can measure
AI Resolution Rate
The percentage of conversations fully resolved by AI without escalation — your top deflection metric.
Average First Response Time
Track how quickly customers get their first reply across every channel — website, Instagram, WhatsApp, and SMS.
Ticket Deflection Rate
See how many support tickets are being prevented by AI — and translate that directly into hours saved.
Analytics FAQ
See exactly what AI work
Install IllumiChat and get a live view of your AI resolution rate, ticket deflection, and support ROI from day one.