Automate up to 80% of support tickets with AI built for Shopify

IllumiChat connects directly to your Shopify store to handle:

• Order status & tracking (WISMO tickets)
• Returns & exchanges
• Product and pre-purchase questions
• Customer account lookups

Set it up in minutes. No helpdesk required.

[Sign up for free] [Book a demo]

Support tickets grow.

Your team stays lean.

Shopify stores get overwhelmed by repetitive questions like, “Where is my order?”, “Can I change my shipping address?”, or “Can I get a refund?”. These tickets make up for about 70% of total tickets.

AI customer support agents handle all such questions effortlessly, around the clock. As a result, response times get faster, customers stay satisfied, and your retention rate improves.

How IllumiChat fits into your workflow

Most support tools require setup, training, and constant management.

IllumiChat is different.

It’s built specifically for Shopify stores, so it works out of the box—no complex setup, no technical overhead.

Here’s what it can do:

• Pull order, cart, and customer data in real time
• Make updates to orders and carts
• Answer questions using your store policies and FAQs
• Escalate to a human when needed

You get the consistency of a trained support agent - without needing to train one.

Set up your support system in minutes

No long onboarding. No complicated workflows.

1. Connect your sources

Use what you already have - your policies, FAQs, and product pages.

2. Customize your agent

Define your brand’s tone, escalation rules, and what the agent should avoid.

3. Deploy anywhere

Embed support across your website, Instagram, Messenger, and SMS.

4. Let it improve

IllumiChat’s agent is built to learn and improve with every interaction.

[Build your agent for free]

[for this section (create your reliable support.. In minutes), here’s a visual reference]